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www.dozbee.com is operated by Edelakar OU. Any references to "We", "Us", "Dozbee", "dozbee.com" or similar terms is a reference to Edelakar OU.

    1. Initial introduction
      1. By making a purchase with us, you are agreeing to the following terms and conditions.
      2. It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with Dozbee.
      3. These terms and conditions can be altered at any time, so you should read them every time you make a purchase on this website. The publish date is stated at the bottom of this document.
    2. Payment
      1. Payment is taken immediately after you complete your purchase. If you wish to cancel an order after this, simply let us know and we will refund the amount in full. Please see Returns Policy
      2. When using Paypal to pay your payment may be instant and therefore unable to be delayed until the time of dispatch.  If an item is canceled before it is dispatched and it has been charged it will be refunded.
    3. The contract of sale
      1. On occasion, an item may be mis-priced. If you purchase a mis-priced item, we reserve the right to cancel the contract and re-list the product at the correct price.
      2. We reserve the right to cancel any order at any time prior to delivery, for any reason - No contract of sales exists until your order is verified by a member of our staff, at which point the order status is set to 'Processed'.  Our initial order status, 'In Process' does not mean that a contract of sale is in place.  This only means that the order has been successfully received into our system.  From there on, validity and verification must take place before the contract of sale exists. Further, we reserve the right to degrade the order status from 'Processed' to 'Declined' should our order become unacceptable for any reason.
    4. Privacy
      1. Edelakar OU only store necessary information required to make a purchase. Your credit card information is NOT stored by us and is always processed across a secure server, using Third party online payment provider.
      2. Edelakar OU do not sell or lease any of your personal information.  All information left with Dozbee is entirely confidential.
      3. You have the option to subscribe to our newsletter in the checkout, and this information is not used for any purpose.
    5. Delivery
      1. The delivery estimate for each item is stated on the product details screen.  Our 2 day delivery rate is almost always over 99.5%.  Although we endeavor to strictly adhere to this delivery estimate, during extremely busy periods it may not be possible to meet these deadlines.  In these cases you will be notified by email. Should this happen, you have the right to either continue with the order or cancel it.
      2. If there are any problems with the delivery itself or the delivery timescale, we may also offer you some form of compensation for the delay. This is generally in the form of a postage refund. If the postage was free, we may offer you a gift voucher of your next purchase. Please note that it must first be confirmed with the delivery service to see if a delivery was late before any such action can be taken.
      1. Lost deliveries. Edelakar OU use the DHL for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavor to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your dispatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:
        DHL - 10 working days to confirm a lost parcel
        UPS - 12 working days to confirm a lost parcel
        Please note that Edelakar OU cannot refund orders or send replacement until it has been confirmed that the parcel is actually lost. This is because in almost every case of a delayed parcel, the item will be delivered within the above timescales.
      2. In the case of a parcel being signed for and a delivery confirmation being available on the courier's website, if the customer denies receiving the package, this is called a Denial of receipt. Under these circumstances, we must contact the DHL to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.
      3. All orders shipped by Dozbee requires a signature upon delivery. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.
      4. If an item is returned to us undelivered because it was not collected or received by the recipient, we offer to redispatch your order one time at no extra charge.  If it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries.  If a delivery is failed, it is the customer's responsibility to contact the local sorting office to organize a redelivery or collection.
      5. When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.
    6. Returns and the cooling off period
      1. Please ensure you have read our refund and returns policy and understand it fully. This does not affect your statutory consumer rights.
      2. Refunds are processed as promptly as possible.  Returns volume is unpredictable in seasonal periods - most refunds are processed on the day of receipt, but please allow up to a maximum 14 days for the refund to be complete.
      3. Items which have been used are not eligible under this refund policy.
      4. You should refer to our up to date returns policy.
      5. If a visual defect is found with the item(s) on arrival (out of the box), you must notify us within 48 hours.
      6. You have 2 options for returning your order either customer (you) buys the shipping label and sends the parcel by any delivery company he/she prefers or we can create our own shipping label with which you can send an item to us via your nearest post office. Please Note! the price for our's shipping label will be 20 EUR Which will be deducted when we will refund your order
    7. Copyright
      1. All text and images on this website remains either the copyright of Edelakar OU, or the copyright of the product manufacturer. Usage of any of this material is prohibited, unless authorized by the copyright holder.
      2. If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.
    8. Payment Service Provider
      Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclaim, please contact the website the payment was made to.

      Paytrail Plc, business ID 2122839-7
      Innova 2
      Lutakonaukio 7
      40100 Jyväskylä
      Phone: +358 207 181830


Company information

Edelakar OU
Tehase 3
Narva, Ida-Virumaa  20104

VAT No. EE101275941

Dozbee.com is owned by Edelakar OU
These terms and conditions were last updated on 1st February 2016